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Here are our most frequently asked questions!
If you can’t find the answer you were looking for, contact a friendly member of the team by using our live chat!

What size Bonc is right for me?

Medium frame
For riders 163cm - 175cm

Large frame
For riders 175-187cm

Can I test ride a Bonc?

We will be holding small sessions to allow test rides in socially distanced, outdoor areas in starting in July.
If you book a slot online and specify your ideal bike specification, at the end of your ride will have the option to purchase and take home a brand new fully assembled bike!

Is there a warranty?

Alongside our 14-day return policy, there is also a comprehensive 1 year warranty package with every purchase covering the Frame and Motor

Is there a speed limit?

To be compliant with UK and EU regulations the Bonc bike is limited to the speed limit of 25km/h. If you are planning on using the eBike on private property or outside the EU it is possible to unlock the limiter.

Do you offer Cycle to Work Scheme?

If you are intrested in buying a Bonc Bike as part of the Cycle to Work Scheme please contact us on

Is Bonc a new company?

Bonc may be the new name around town, but the behind the scenes there is over 10 years of experience building e-bikes, under the well established brand - Joulvert Bikes.

I live outside of the UK, can you deliver to me?

All prices listed on the website are for UK deliveries. If you are outside of the UK, please contact for shipping prices.

What is your return policy? 

We have a 14-day returns policy. We understand the only way you know a bike is right for you is to ride it! As long as the Bonc is returned in full working condition and no cosmetic damages your refund will be with you in no time! Please note, the customer is responsible for the cost of return shipping. For this reason, we encourage you to keep your Bonc Box to simplify the process. To arrange a return, please email

How much does shipping cost?

Your final shipping price will be calculated at checkout.